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Frequently Asked Questions

Operations and Use

Q. How long does it take to receive a payment?

Q. How do I setup a Zimple account and what is involved?

Q. Why do you need my bank information?

Q. Can I use a Pre-Paid Debit card?

Q. Compliance with the Patriot Act (H.R. 3162; October 24, 2001)

Q. Will my credit report be run when I get a loan?

Q. Does Zimple report payments to a credit bureau?

Q. Is my personal information secure and are my transactions safe?

Q. How does identity verification work?

Q. What information about me do you share?

Q. How many lenders can participate in a contract?

Q. How many borrowers can participate?

Q. Does Zimple accept or send checks?

Q. What if I make a mistake?

Q. Can interest rates be benchmarked?

Q. Can I change the terms of an agreement?

Q. Can I cancel a loan?

Q. Can Zimple help me with my tax reporting?

Q. What if I want to payoff my loan?

Q. Who pays for services?

Q. What is behind the Details Tab?

Q. What is behind the Ledger Tab?

Q. Can I make changes and adjustments to at Ledger?

Q. Can I accept a payment?

Q. How can I enter a payment that I accept?

Q. The Payment Tab.

Q. How do I cancel my account or membership?

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